SUPPORT

FAQ

Do I need a specific device to access books on Novelso?

Access content with any leading device. Our site works on smartphones, tablets, eReaders and laptops/PCs. Wherever you are, access your subscription on the go to get the latest titles right at your fingertips.

FAQ

What is the best browser to view content on Novelso?

We recognise that people prefer using certain browsers, that's why we are compatible with a whole host of different ones. These include Safari, Google Chrome, Firefox, Opera, and Internet Explorer 8 or greater when used on the following operating system, Windows Phone, WIndows, Mac OS, iOS, Android, or Linux.

FAQ

Is there someone I can talk to about my book not working?

If you are having issues with getting content working we will need to speak to you directly. It will help if you can tell us the type of device, operating system, and title you are trying to access, so that we can solve this for you.

FAQ

How can I get answers if I have a technical question?

To submit a technical issue you are having, please use the contact form. A member from our support staff will reply in due course.

FAQ

It's my first time reading a book and it doesn't seem to be working.

The books need Adobe Digital Editions to be installed on your device before you can read them. Download the latest version here.

FAQ

I have multiple devices, will your site work across all of them?

Using multiple devices is absolutely fine. Our content works across all leading devices, including Android, iOS, and laptop/PCs.

FAQ

How do I access the content if I am having problems with the site?

If you are experiencing problems accessing content on our site, please contact the support team. It will help us if you can tell our staff the content title, type of device, and error you are encountering.

FAQ

How do I know my membership was cancelled?

Shortly after cancelling your membership you will receive a confirmation email from us acknowledging receipt of this. If you do not receive the email, please contact us to avoid further billing.

FAQ

I've cancelled my membership but you have still charged my account. Why is it?

If you cancelled your account and received a confirmation email, but have still been billed, please contact our customer service team to resolve this issue.

FAQ

Can I cancel my subscription?

Yes, it's very easy. Fill out the online cancellation form by Clicking Here. Or call our live support toll-free at 1-855-372-8065.

FAQ

What is the process for cancelling my subscription?

Cancelling is easy. Just complete the online form or call 1-855-372-8065.

FAQ

I would like a refund. What do I need to do?

In the instances of technical problems, fraudulent activity, and accidental billing, you are eligible for your money back. If the site didn't live up to your expectations, you may qualify for reimbursement of your subscription fee.

For any questions about reimbursement, please contact a member of our team to discuss further. We endeavour to process refunds within 24 hours but they may take up to 7 business days to appear on your account. To learn more about our refund policy, please see our Terms of Service or contact us.

FAQ

The search results didn't show the title I am after.

The library is updated on a daily basis. You might find what you're looking for tomorrow. Send us a message if you want to know more.