SUPPORT
1-855-372-8065
support@novelso.com
Send us an emailFAQ
What is the best browser to view content on Novelso?
We recognise that people prefer using certain browsers, that's why we are compatible with a whole host of different ones. These include Safari, Google Chrome, Firefox, Opera, and Internet Explorer 8 or greater when used on the following operating system, Windows Phone, WIndows, Mac OS, iOS, Android, or Linux.
FAQ
How can I get answers if I have a technical question?
To submit a technical issue you are having, please use the contact form. A member from our support staff will reply in due course.
FAQ
It's my first time reading a book and it doesn't seem to be working.
The books need Adobe Digital Editions to be installed on your device before you can read them. Download the latest version here.
FAQ
How do I access the content if I am having problems with the site?
If you are experiencing problems accessing content on our site, please contact the support team. It will help us if you can tell our staff the content title, type of device, and error you are encountering.
FAQ
How do I know my membership was cancelled?
Shortly after cancelling your membership you will receive a confirmation email from us acknowledging receipt of this. If you do not receive the email, please contact us to avoid further billing.
FAQ
I've cancelled my membership but you have still charged my account. Why is it?
If you cancelled your account and received a confirmation email, but have still been billed, please contact our customer service team to resolve this issue.
FAQ
Can I cancel my subscription?
Yes, it's very easy. Fill out the online cancellation form by Clicking Here. Or call our live support toll-free at 1-855-372-8065.
FAQ
I would like a refund. What do I need to do?
In the instances of technical problems, fraudulent activity, and accidental billing, you are eligible for your money back. If the site didn't live up to your expectations, you may qualify for reimbursement of your subscription fee.
For any questions about reimbursement, please contact a member of our team to discuss further. We endeavour to process refunds within 24 hours but they may take up to 7 business days to appear on your account. To learn more about our refund policy, please see our Terms of Service or contact us.
For any questions about reimbursement, please contact a member of our team to discuss further. We endeavour to process refunds within 24 hours but they may take up to 7 business days to appear on your account. To learn more about our refund policy, please see our Terms of Service or contact us.
